Frequently asked questions
Orders & Shipping
How can I place an order online?
Simply browse our collections, add your selections to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete your payment securely.
Do you ship internationally?
Yes. We ship worldwide via trusted courier partners. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.
Depending on your country’s import regulations, customs duties, VAT, or other taxes may apply. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs office for details before placing your order.
How long will my order take to arrive?
Orders within Thailand typically arrive within 2–4 business days. International deliveries usually take 7–10 business days, depending on the destination and customs clearance.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email.
What payment methods do you accept?
We accept credit and debit cards and secure online payment gateways. Payments are processed in Thai Baht (THB).
What is your return policy?
We accept returns on ready-to-wear items within 7 days of delivery, provided they are unworn, unaltered, and in their original condition with all tags attached. Bespoke and made-to-measure items are non-returnable.
How do I request a return or exchange?
Please contact our customer service team at sales@sprezzaturaeleganza.com with your order number and reason for return. We will guide you through the process.
Do you offer exchanges?
Yes. If the item is available in your preferred size or color, we can arrange an exchange once we have received and inspected the original item within 7 days of delivery.